Shipping & Returns
Orders
Please review your order carefully before placing to prevent any delays on processing and shipping. Once your order is placed, you will receive an Order Confirmation with your order summary.
If there’s anything you need to amend, please email us at hello@ashleytrabue.com
Packaging Information
All paintings are carefully packaged and shipped out of ashley’s studio in Portland, Maine using archival, acid-free materials for the preservation of your art.
All original art on paper under 16”x20”, unless otherwise specified, ship matted and flat, in a custom-made ashley trabue art box which comes wrapped in cardboard for safe transport.
Original art on paper that is larger than 16”x20” will ship rolled in a tube with instructions for flattening and framing.
All original art on canvas ships in Air Float Systems packaging. To learn more about the museum-quality packaging system we use, click here.
Shipping Information
Shipping costs and full insurance coverage is included in the cost of purchase for all originals.
Please allow 3-5 weeks for processing, framing (if applicable) and shipment. Originals under 20” x 30” ship via USPS, and larger works on canvas ship via UPS high value transport.
Once shipped, you will receive a Shipment Confirmation email with a tracking number.
International Orders
We love shipping overseas!
We charge a flat $30 fee for international shipping with any taxes & duties due upon delivery being the sole responsibility of the purchaser.
If you want to inquire further about these costs for your specific location, please get in touch with us hello@ashleytrabue.com
Our Return Policy
All sales are final. No refunds are offered, but if you are unhappy with your purchase in any way, please reach out, so we can help hello@ashleytrabue.com
Customer Service
You being thrilled with the art you collect from me is my highest priority.
If you have any questions, concerns or want to share your thoughts, please get in touch hello@ashleytrabue.com