Shipping & Returns

Orders

Please review your order carefully before placing to prevent any delays on processing and shipping. Once your order is placed, you will receive an Order Confirmation with your order summary.

If there’s anything you need to amend, please email us at hello@ashleytrabue.com

Packaging Information

All paintings and prints are carefully packaged and shipped out of Ashley’s studio in Portland, Maine using archival, acid-free materials for the preservation of your art.

All original art orders sized 5” x 7” and larger ship in Air Float Systems packaging. To learn more about the museum-quality packaging system we use, click here.

Limited edition prints sized 24” x 30” ship rolled in a tube with instructions for flattening and framing. Limited edition prints sized 12” x 18” ship flat.

Shipping Information

Shipping costs and full insurance coverage is included in the cost of purchase for all originals and prints at this time with the exception of international orders.

FOR PRINTS: As all our prints are made to order, please allow for up to six weeks for your order to be shipped. Prints ship via USPS.

FOR ORIGINALS: For all original art orders, please allow 4-6 weeks for processing, framing (if applicable) and shipment. Originals ship via UPS.

Once shipped, you will receive a Shipment Confirmation email with a tracking number.

International Orders

We love shipping overseas!

We charge a flat $30 fee for international shipping with any taxes & duties due upon delivery being the sole responsibility of the purchaser.

If you want to inquire further about these costs for your specific location, please get in touch with us hello@ashleytrabue.com

Our Return Policy

All sales are final. No refunds are offered, but if you are unhappy with your purchase in any way, please reach out, so we can help hello@ashleytrabue.com

Customer Service

You being thrilled with the art you collect from me is my highest priority.

If you have any questions, concerns or want to share your thoughts, please get in touch hello@ashleytrabue.com