Returns & Refunds

Every original painting, print, and custom artwork is handled with the utmost love and care. 

Our goal is to provide as much clarity, transparency, and comfort as possible throughout your purchasing experience! We want you to be head-over-heels in love with your art and have gathered commonly held questions below so you can move into your art purchase with confidence and ease. 

Can I return the artwork I purchased?

All sales of original artwork are final. We try our absolute best to represent the colors and tones of each artwork accurately. Prior to purchasing, please read our product descriptions and check colors on multiple screens to avoid potential color discrepancies, and feel free to reach out to us hello@ashleytrabue.com if you have any questions. 

If you would like to return or exchange a print, please note that as a small business, we must charge a restocking fee equal to 20% of the original print cost, as we print to order.


How long do I have to return or exchange a print?

Please open and inspect your prints as soon as you receive them. We accept print returns and exchanges within 7 days of receipt. If you reach out after 7 days of receipt, we will be unable to process a return. 

Please also note this return timeline is flexible during the winter holiday season. If you choose to exchange a print during the winter holiday season, please note the print may not arrive in time for Christmas if the exchange order is placed after December 10th. We fulfill exchange requests only after receiving the returned print.


I have purchased a print but now it's on sale. Can I have the discount applied retroactively?

For sure! We will issue a retroactive discount if the purchase was made within 7 days of the beginning of the sale.



What packaging should I use to return a print?

Please return your print in the original packaging. This allows us to provide a functioning shipping label based on the original weight and dimensions of the package. If your print came in a tube, you must return it with both end caps secured. If you opened the package and threw away one of the end caps, please do not use tape as a replacement, as it will likely damage the print. If you do not have the original packaging, please purchase a stiff mailer or sturdy tube plus postage from your local post office. We cannot provide a refund for artwork that is damaged during a return due to poor packaging, so please package your print with care!




My artwork arrived damaged, was lost during delivery, or was stolen from my doorstep. Is this something you can help with?

We take special care to package every shipment safely and securely in a sturdy box, flat mailer, or shipping tube. We also purchase insurance for each package for its total value. As such, we are not liable for any mishandling by UPS or USPS or any damage incurred post-delivery. 

That said, we typically handle situations that fall outside our control in the following ways:






Damaged Print

We handle damaged prints on a case-by-case basis and ask that you provide details and documentation of the damage. Minor creases and bends can be flattened with our instruction. For more intensive damage, we may ask you to file a claim with the shipping service. If the order is a complete loss, we may offer a reprint and ask that you return the original print to our studio (see return / exchange guidelines above). Collectors are responsible for shipping costs of replacement prints. 






Not Delivered / Lost / Stolen

If your package is marked “delivered” but is not on your doorstep, please first check your confirmation email to make sure you input the correct shipping address. If you incorrectly entered your address and the package is returned to our studio, we will forward it to your correct address for the cost of additional postage. If you entered the correct address and believe your package has been lost or stolen, you must contact the shipping service directly.

There is nothing we can do on our end to directly address a lost or stolen package. If your package is unable to be delivered and is returned to our studio, we will reship the package for the cost of additional postage. We cannot replace a print order for free if the package has been lost or stolen.





I ordered a print, but I'm unsatisfied with the colors now that it's in my space. What should I do?

While we are happy to exchange your print for one that will work better in your space, we also ask that you take care to read our product descriptions and check colors on multiple screens to avoid potential color discrepancies. We try our absolute best to represent the colors and tones of each artwork accurately. Please also see our exchange policy above.






For any other general questions about an order, please email us at hello@ashleytrabue.com